How to move a token or request a token transfer
If the token owner wants to transfer the token: The token owner needs to login to their TPCloud account. Search for the token number on the search bar lo...
Tue, 10 Nov, 2020 at 10:13 AM
TPControl - Deauthorization methods
There are 3 methods available for deauthorizing Tokens/devices, option 1 & 2 require access to TPCloud. An internet connection is required to perform a ...
Tue, 10 Nov, 2020 at 10:28 AM
How do I reset or extend trial tokens?
180-Day Dealer Tokens Auto-renewable 180-Day Dealer Tokens are available for all validated AMX Dealers and Independents, having provided their AMX Company ID...
Fri, 2 Mar, 2018 at 3:49 PM
My TPControl device reports "INVALID LICENSE”
Overview: TPControl token values are paired with a 'TPC Device ID' at the time of registration. TPC Device IDs are used in the identification of ...
Tue, 10 Nov, 2020 at 12:32 PM
How many devices can I use a token/license on?
A token/license is limited to use on one device only (Apple, Android, or Windows 8/Windows RT) and is associated with the device itself.
Fri, 2 Mar, 2018 at 3:49 PM
Can I change my TPControl Token from Android to Apple, or even Windows?
Yes, and the process to do so is automatic. Any purchased or regular trial TPControl Token is in fact platform agnostic, so even though you may have purchase...
Fri, 2 Mar, 2018 at 3:46 PM
Can I move my license to a new device when I upgrade or lose it?
Yes. To ensure a successful transfer to a new device, confirm that you have the token ID and all Settings and UI files relevant for commissioning a new devi...
Tue, 10 Nov, 2020 at 1:18 PM
TPControl - Verify device
You need to receive the following message after registering your device to TPControl- Your token '' has now been reset. If you did not receive the...
Mon, 5 Mar, 2018 at 10:48 AM
Archive/Delete Tokens
Please do the following in 'TPCloud -> Tokens': 1. Select the check box next to the token(s) you want to Archive 2. Select the Details option f...
Mon, 5 Mar, 2018 at 10:54 AM
Error- The Control System is busy with a file transfer (Code 4)
The AMX ICSP does not permit more than one ICSP File transfers at any given time. Certainly, you can have any number of different panels connected to an AMX...
Mon, 10 Sep, 2018 at 2:42 PM