There are two ways a token can be transferred, either by the current token owner or by someone requesting access to the token. The steps for both scenarios are outlined below.
If You Are the Current Token Owner
To transfer a token to another user:
Log in to your TPCloud account.
Use the search bar in the top-right corner to locate the token number.
Click on the token from the search results.
Select the "Move Token" button (orange).
Enter the recipient's email address (must be the one registered to a valid TPCloud account).
The recipient will receive an email notification about the pending transfer.
If You Are Requesting a Token Transfer
To request access to a token from its current owner:
Log in to your TPCloud account.
Click the "Request Token Transfer" button on the dashboard.
Enter either the token number or the TPC Device ID.
Click the "Request Token Transfer" button (green).
The current token owner will receive a notification and must approve the request.
Both parties will receive email notifications during the process, including confirmation of approval or rejection.
Important Notes
When a token is transferred, all associated settings and TP4/TP5 file references are preserved.
However, the TP4 or TP5 files themselves are not made available for download from the recipient’s TPCloud account.
Only the device can receive the file when performing a TPCloud update.
If access to the TP4 or TP5 file is needed for manual editing or backup, it must be separately provided by the original token owner.
Files can be shared via email, cloud storage platforms (e.g., Dropbox, Google Drive, OneDrive), or any other secure file transfer method.
When the Original Installer Is Unavailable
If the original installer is no longer supporting the system or cannot be contacted:
Contact the TPControl support team for assistance.
We can help transfer the token to an account managed by the current integrator or the end user to ensure continued system access and support.