Product Issues

TPControl will not connect to the AMX NetLinx master; ‘Not Connected’ appears
When the device Wi-Fi symbol is NOT showing Platform: iOS, Android, Windows 8/RT: 99% of iOS devices with Wi-Fi issues are resolved with this solution. The ...
Fri, 2 Mar, 2018 at 3:54 PM
TPTransfer does not find TPControl
There are a couple of things to try here, in case you have not already: NOTE: TPControl must be running and have full application focus on your device, in or...
Mon, 5 Mar, 2018 at 11:29 AM
TPControl - Toubleshooting general connection problems
There are a few possibilities here, please check the following: - Is ICSP Encryption enabled on the NetLinx Master? Otherwise, we assume for simplicity that ...
Mon, 5 Mar, 2018 at 11:33 AM
TPControl - How to get dynamic images working via WAN
At the moment you have likely defined the dynamic image resources within the TP4 file (or code) using local/private IP addresses. In order to have the resour...
Mon, 5 Mar, 2018 at 11:34 AM
RXON - Not seeing strings in NetLinx Studio -> Notifications
If you're running code in your NI, the NI master will not report strings via Notifications. If you do not have the device declared in code, and have cod...
Mon, 5 Mar, 2018 at 11:37 AM
iOS WiFi drops - Not Connected - Offline
TPControl connects to an AMX NetLinx Master using a permanent IP socket i.e. the operating system opens an IP port based on TPControl raising a request to th...
Mon, 5 Mar, 2018 at 11:38 AM
iOS Crash logs
To get crash logs from the device, please start iTunes, and connect your device to the computer via the USB sync cable. Select the device under the 'Dev...
Mon, 5 Mar, 2018 at 11:40 AM
TPControl (iOS) - Inconsistent profile
The problem relates to devices that have been "restored" from another device profile via iTunes/iCloud. The current TPControl build does not fully ...
Mon, 5 Mar, 2018 at 11:41 AM
TPControl - iPad mini
As yet, we have not personally tested the iPad mini for full compatibility, but other TPControl users who have iPad mini's have reported using TPControl...
Mon, 5 Mar, 2018 at 11:42 AM
iOS dropouts - snapshot request
TPControl uses a permanent IP socket that is fully managed and maintained by iOS i.e. iOS opens an IP socket based on TPControl raising a request to open the...
Mon, 5 Mar, 2018 at 11:45 AM