There are 3 methods available for deauthorizing Tokens/devices, option 1 & 2 require access to TPCloud. An internet connection is required to perform a deauthorization.


Option 1: Deauthorize and reassign by PIN (use this option if you have the device you want to deauthorize available)

- Log in to TPCloud using the account/TPC User ID that is associated with the Token for the device.

- Locate the Token on the token tab

- Select the Tokens 'Deauthorize' tab.

- Choose the Deauthorize and reassign by pin option.

- Go to TPControl settings on the device and select TPCloud pin and enter the pin provided to deauthorize.


Option 2: Manual Deauthorization (use this option if you DO NOT have the device you want to deauthorize available)

- Log in to TPCloud using the account/TPC User ID that is associated with the Token for the device.

- Locate the Token on the token tab

- Select the Tokens 'Deauthorize' tab.

- Select "Deauthorize by Request" option.

- Manual deauthorizations can take up to 24hrs to be processed. If your token has not been deauthorized after 24hrs, contact support@touchpanelcontrol.com for further assistance.


Option 3: Deauthorize with TPTransfer (Legacy)

- Connect via TPTransfer to the original registered device.

- Use the "TPTransfer -> Tools -> Deauthorize" option, and follow the prompts.

This method will immediately update our servers, and deauthorize the Token and device.


After deauthorizing the Token, it can then be registered to a new device.

Additional information is available in the 'Deauthorizing Tokens' section of our setup guides. e.g. 'TPControl for Apple, TPCloud and TPTransfer guide