Product Issues

Image size is too large
The v2.4.6.0 introduced a 3MB frame-size limit for MJPEG streams, due to problems with some streaming sources having adverse effects on device memory. Frame...
Mon, 5 Mar, 2018 at 12:03 PM
H.264 Streaming
HTTP implementation is supported across all platforms. Apple do not support RTSP/RDP, although it is supported in Android. The limitations are based on the O...
Mon, 5 Mar, 2018 at 12:04 PM
TPControl crash, reprocess, reinstall
In the case that TPControl is crashing back out, there is likely a data corruption on the device. There is one potential method to resolve this that preserve...
Mon, 5 Mar, 2018 at 12:06 PM
Verification Server offline
This might be a localized network or ISP issue that is impacting you reaching the TPC Servers. You must have unrestricted port 80 and 443 access in order to ...
Mon, 5 Mar, 2018 at 12:09 PM
Blank content in TPL - Verification Server cannot be reached
We have had similar reports from some other Apple users and in a review of server interaction, devices are in fact hitting the server but are not parsing val...
Mon, 5 Mar, 2018 at 12:10 PM
TPControl - Landscape Portrait Rotation
Currently, there is no method available via AMX TPDesign4 to allow transitioning from landscape to portrait and vice-versa. It is not a trivial undertaking w...
Mon, 5 Mar, 2018 at 1:35 PM