Product Issues
If you're running code in the NetLinx master to parse strings from the TPControl device, the NetLinx masters, is that devices will not parse strings unle...
Mon, 5 Mar, 2018 at 11:47 AM
The first thing to try; - force the application closed (even if it has crashed) by double-clicking the 'Home' button on your device to bring up the r...
Mon, 5 Mar, 2018 at 11:50 AM
To immediately address the problem you are experiencing, there are 2 potential remedies: 1. change the Anchor position to 'centre' (for Vertical sub-...
Mon, 5 Mar, 2018 at 11:51 AM
The main reason for this is that TPControl has not been able to generate the TPCDeviceID when you first launched TPControl (i.e. no access to our servers to ...
Mon, 5 Mar, 2018 at 11:52 AM
Firstly, check if the WiFi symbol appears in the top-left status-bar for the device. Even though your WiFi connection is showing as paired, indicated with a...
Mon, 5 Mar, 2018 at 11:58 AM
Historically, uninstalling TPControl from a device and then reinstalling TPControl from the AppStore will automatically relicense the device with the same t...
Mon, 5 Mar, 2018 at 11:59 AM
When a device connects to the NetLinx master, every port from 1 up to the maximum numbered port across address-port/channel-port/level-ports used by the TP4 ...
Mon, 5 Mar, 2018 at 12:00 PM
Different platforms we support (iOS, Android, Windows 8/RT) have different restrictions on what network related information we have access to. i.e. iOS does ...
Mon, 5 Mar, 2018 at 12:01 PM
Please provide us with the following information: 1. What version of TPControl is installed on the device? (Settings -> TPControl -> Version) 2. What v...
Mon, 5 Mar, 2018 at 12:02 PM
The v2.4.6.0 introduced a 3MB frame-size limit for MJPEG streams, due to problems with some streaming sources having adverse effects on device memory. Frame...
Mon, 5 Mar, 2018 at 12:03 PM