Device compatibility

Android upgrade problem
Please provide us with the TP4 file so that we can review what the problem might be. In the meantime, you can revert to the previous version of TPControl by...
Mon, 5 Mar, 2018 at 9:56 AM
Android - logging build
A logging build has been posted that may assist with isolating the problem. Please use this link:
Mon, 5 Mar, 2018 at 9:57 AM
iOS updates, compatible, upgrade
If you are using TPControl as a primary/only interface to the AMX control system, then my suggestion is to avoid any updates for devices you know are alread...
Mon, 5 Mar, 2018 at 10:00 AM
WiFi dropouts - Android
TPControl opens a telnet socket on port 1319 to the NetLinx master, which the devices OS (and relevant WiFi driver) manage i.e. TPControl simply requests the...
Mon, 5 Mar, 2018 at 10:03 AM
H.264 support with AMX NMX-ENC
The TPControl for Apple/Android/Windows is incompatible with the SVSi NMX-ENC. It may be that specific decoding, outside that supported natively by the OS m...
Fri, 17 May, 2024 at 9:08 AM
Is iOS9 compatible with TPControl?
There are no critical issues that caught our attention during the iOS9 beta cycle, and as yet no one has reported ill effects from updating to iOS9. Having s...
Mon, 5 Mar, 2018 at 10:07 AM
TPControl for Windows log file location
The TPControl log file is located within "C:\Users\%UserName%\AppData\Local\Packages\TouchPanelControl.TPControl_t6xzawvmq4gta\LocalState\tpc.log"...
Mon, 5 Mar, 2018 at 10:08 AM
Request to move a token
Please log into your TPCloud account ( and use the 'Request Token Transfer' option. An email will be issued dire...
Mon, 5 Mar, 2018 at 10:17 AM
iPad Pro support
We recommend that you do not select the native iPad Pro template resolution within TPDesign4 as TPControl will still scale existing templates as required.
Mon, 5 Mar, 2018 at 10:19 AM
TPControl for Windows - Event viewer and logs
TPControl for Windows log file location: "C:\Users\%UserName%\AppData\Local\Packages\TouchPanelControl.TPControl_t6xzawvmq4gta\LocalState\tpc.log" ...
Mon, 5 Mar, 2018 at 10:20 AM