Deauthorization is the process used to de-register a registered Token. This frees the Token, and de- registers TPControl from use on the original device. This allows the Token to then be registered with another device.

So, if the original device is lost, stolen, replaced, or upgraded, you can easily migrate the Token for use on a new device.

There are 2 methods available for deauthorizing Tokens/devices, both of which require access to TPCloud. An internet connection is required to perform a deauthorization.

Option 1: Deauthorize and reassign by PIN (use this option if you have the device you want to deauthorize available)

- Log in to TPCloud using the account/TPC User ID that is associated with the Token for the device.

- Locate the Token on the token tab

- Select the Tokens 'Deauthorize' tab.

- Choose the Deauthorize and reassign by pin option.

- Go to TPControl settings on the device and select TPCloud Pin and enter the pin provided to deauthorize.

- Once the old device is deauthorized, install TPControl on the new device and enable TPCloud Pin in TPControl settings. Enter the same pin and the new device will be registered. 

Option 2: Manual Deauthorization (use this option if you DO NOT have the device you want to deauthorize available)

- Log in to TPCloud using the account/TPC User ID that is associated with the Token for the device.

- Locate the Token on the token tab

- Select the Tokens 'Deauthorize' tab.

- Select the "Deauthorize by Request" option.

- Manual deauthorizations can take up to 24 hours to be processed. If your token has not been deauthorized after 24 hours, contact support@touchpanelcontrol.com for further assistance.

If you don't have access to TPCloud to use the above options, reach out to our support team for assistance.