Product Issues

TPControl - Strings or Commands not being received
If you're running code in the NetLinx master to parse strings from the TPControl device, the NetLinx masters, is that devices will not parse strings unl...
Mon, 5 Mar, 2018 at 11:47 AM
How many file slots are supported?
We have placed no limit on the number of TP4 files you can load to a device. All TPControl Tokens, for multi-file supported devices, comes with 2 file slots...
Mon, 5 Mar, 2018 at 11:48 AM
TPControl - Reprocess TP4 file
The first thing to try; - force the application closed (even if it has crashed) by double-clicking the 'Home' button on your device to bring up the...
Mon, 5 Mar, 2018 at 11:50 AM
subPage vanishes/disappears - sub-Page
To immediately address the problem you are experiencing, there are 2 potential remedies: 1. change the Anchor position to 'centre' (for Vertical su...
Mon, 5 Mar, 2018 at 11:51 AM
Missing TPC Device ID - TPCDeviceID
The main reason for this is that TPControl has not been able to generate the TPCDeviceID when you first launched TPControl (i.e. no access to our servers to ...
Mon, 5 Mar, 2018 at 11:52 AM
iOS - Check WiFi symbol, DNS, Static
Firstly, check if the WiFi symbol appears in the top-left status-bar for the device. Even though your WiFi connection is showing as paired, indicated with a...
Mon, 5 Mar, 2018 at 11:58 AM
TPControl - uninstall and reinstall, Verify Device
Historically, uninstalling TPControl from a device and then reinstalling TPControl from the AppStore will automatically relicense the device with the same t...
Mon, 5 Mar, 2018 at 11:59 AM
Offline Port count greater than Online Port Count
When a device connects to the NetLinx master, every port from 1 up to the maximum numbered port across address-port/channel-port/level-ports used by the TP4 ...
Mon, 5 Mar, 2018 at 12:00 PM
Network IP information - setup ports not working
Different platforms we support (iOS, Android, Windows 8/RT) have different restrictions on what network related information we have access to. i.e. iOS does ...
Mon, 5 Mar, 2018 at 12:01 PM
Dynamic images not working - MJPEG
Please provide us with the following information: 1. What version of TPControl is installed on the device? (Settings -> TPControl -> Version) 2. What v...
Mon, 5 Mar, 2018 at 12:02 PM