Knowledge Base

Common problem solving guides

My device was lost|stolen|replaced|upgraded. How do I migrate the Token / License to a new device?
WARNING: - Ensure you know the TPControl Token (License) value for the device. - Ensure all Settings and UI file(s) relevant for commissioning a new...
Wed, 12 Jul, 2017 at 12:51 PM
Sluggish, slow feedback on Apple device
Sluggish, slow feedback on Apple device If you experience slow, sluggish feedback or control interaction from your Apple device, it is highly likely a resu...
Fri, 20 Jan, 2017 at 6:15 AM
TPControl will not connect to the AMX NetLinx master; ‘Not Connected’ appears
When the device Wi-Fi symbol is NOT showing Platform: iOS, Android, Windows: 99% of iOS devices with Wi-Fi issues are resolved with this solution. The ...
Wed, 12 Jul, 2017 at 11:53 AM
Connecting to a remote AMX system via a WAN IP
Connecting to a remote AMX system via a WAN IP Before you begin we highly recommend that you either lock down access to certain IP addresses or, if not ...
Wed, 12 Jul, 2017 at 12:52 PM
My device says “! INVALID LICENSE” - what happened?
WARNING: - Ensure you know the TPControl Token (License) value for the device. - Ensure all Settings and UI file(s) relevant for commissioning a new devic...
Wed, 12 Jul, 2017 at 1:36 PM
TPC Device ID has changed after uninstalling/reinstalling
For more details, see the My device says “! INVALID LICENSE” - what happened?
Wed, 12 Jul, 2017 at 1:36 PM
Font problems? e.g. GUI FX font is not showing properly
Fonts not showing correctly Fonts that show on AMX panels may not appear correctly or at all within TPControl due to the fact that they contain non-standar...
Wed, 12 Jul, 2017 at 1:04 PM
TPDesign4 / TPDesign5 reports an error when I try to transfer my TP4 / TP5 file
TPDesign4 / TPDesign5 cannot be used to transfer files to TPControl. Please use TPTransfer or TPCloud. Documentation is available detailing the process,...
Wed, 12 Jul, 2017 at 12:54 PM
Android Lollipop (5.0) Font problems
Android Lollipop (5.0) Font problems Google have a noted issue in their Android builds in relation to certain fonts not rendering correctly in Android 5. i...
Fri, 20 Jan, 2017 at 6:08 AM
Smartphone vs Tablet - What TPControl devices are connected to my AMX system?
Smartphone vs Tablet - What TPControl devices are connected to my AMX system? There are times that you might want to know what type of TPControl device is ...
Wed, 12 Jul, 2017 at 12:57 PM