FAQ

Do AMX Dealers and Independents have access to demo licenses?
Absolutely. Verified AMX Dealers and Independents have access to "180-Day Dealer" licenses for TPControl. 180-Day Dealer licenses automatical...
Tue, 15 Nov, 2016 at 12:35 PM
Are there discounts available if I purchase bulk licenses?
 We do offer discounts for bulk purchases, so please contact us to discuss. 
Tue, 15 Nov, 2016 at 12:38 PM
Can I move my license to a new device when I upgrade it?
Yes. Please see the related article; My device was lost|stolen|replaced|upgraded. How do I transfer the token to the new device?, available in our Knowle...
Tue, 15 Nov, 2016 at 12:46 PM
My device was lost|stolen|replaced|upgraded. How do I transfer the token to the new device?
WARNING: Ensure that all Settings and UI files relevant for commissioning a new device are available prior to moving the Token/license to a new device i....
Tue, 15 Nov, 2016 at 12:43 PM
Which generation iPhone/iPod Touch do you recommend?
Simply put, the processors within the 1st Gen and 2nd Gen devices are a lot slower than the 3rd Gen and iPad. There is a significant performance difference ...
Fri, 20 Jan, 2017 at 5:37 AM
What is the price or MSRP for a license?
The retail pricing (MSRP) can be seen by browsing our website and looking under the product sections. Dealer and Distributor pricing will be shown if yo...
Fri, 20 Jan, 2017 at 5:39 AM
Are there any issues with iTunes allowing sync with only 5 devices?
There is no restriction imposed by TPControl on iTunes regarding syncing with one or more devices, however our licensing model requires that a single device...
Fri, 20 Jan, 2017 at 5:41 AM
How many devices can I use a token/license on?
A device token/license is limited to use on one device only (Apple, Android, or Windows 8/Windows RT) and is associated with the device itself. A system...
Fri, 20 Jan, 2017 at 5:42 AM
What do I do if I require support for TPControl, TPTransfer or TPCloud?
Touch Panel Control has a service level agreement in place to support the AMX channel and there are a number of ways that we can be contacted if support is ...
Fri, 20 Jan, 2017 at 5:44 AM
What is AMX APP (Authorized Product Partner) ?
The AMX Authorized Product Partner program (AMX APP or APP program) is a business and licensing framework designed to permit the limited, legal use of AMX i...
Fri, 20 Jan, 2017 at 5:45 AM