Modified on: Mon, 5 Mar, 2018 at 10:50 AM
The UDID will assist us to determine if a token exists for your device registration. I suspect not, and hence the problem you have run into. If you know the token that was originally used to register the device, please let us know.
Once we have a token reference, the integrator who originally commissioned your system can very easily (remotely) update the device with your design and settings by using our cloud-based service, TPCloud.
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