WARNING:

- Ensure you know the TPControl Token (License) value for the device.

- Ensure all Settings and UI file(s) relevant for commissioning a new device are available.

Contact your AMX integrator for more details.


Overview

Simply registering a TPControl device does not mean that TPControl will be ready to use with your AMX system. Just like regular AMX Touch Panels, Settings and UI (TP4/TP5) file information specific to the AMX system needs to be commissioned in TPControl in order for it to operate as designed by the integrator with the AMX system.
Touch Panel Control provides online management of all purchased TPControl Tokens via TPCloud. If the AMX integrator has commissioned the information for the TPControl Token in TPCloud, then post registration TPControl can via a TPCloud update retrieve the relevant information. Administering Tokens is restricted to the account holder (TPC User ID / Email) that the Token is registered to. Contact your AMX integrator for more details.


It is the responsibility of the AMX integrator and|or end-user to ensure reference to TPControl Token values is known/retained accordingly.


Touch Panel Control will endeavour to assist in identifying Token > Device pairings if and where possible, but identification is not guaranteed.


Migrating the Token

Step 1:

Firstly, ensure that you know the Token value used to register the original device.

If you have the original device and it is still licensed you can review the Token value within Settings for TPControl.

Tokens are paired with a TPC User ID / Email to provide a means of ownership/identification and means of administration via TPCloud.

If you do not know the email the Token is paired with;

  • If your device has a 'Token Registration' option within Settings for TPControl, turn it on and then return to TPControl and you will be presented with a screen displaying the TPC User ID and Token value.

or



Step 2:

Option A:
If you still have the original device and it is still properly registered

If you have access to the TPCloud account that the Token is associated with...

  • Using the TPC User ID / Email account credentials that the Token is associated with, log in to TPCloud. If you do not have access, contact your AMX integrator.
  • Go to 'TPCloud -> Tokens -> (Token value) -> Deauthorize’ and select the ‘Deauthorize and reassign by PIN’' option
  • Take note of the Current PIN value generated
  • On the original registered device, go to Settings for TPControl and turn on the ‘TPCloud PIN’ option
  • Exit Settings and return to TPControl, and a TPCloud PIN keypad will appear. Type in the Current PIN value (not case sensitive) and press SEND
. Assuming the device has internet access, the device will Deauthorize.
  • On the new device, having installed TPControl from the relevant App Store, go to Settings for TPControl and turn on the ‘TPCloud PIN’ option
  • Exit Settings and return to TPControl, and a TPCloud PIN keypad will appear. Type in the Current PIN value (not case sensitive) and press SEND
. Assuming the device has Internet access, the device will Register to the Token value. The PIN is no longer usable.
  • After the PIN registration process, the device automatically performs a TPCloud update and if Settings and UI file information has been configured and enabled in TPCloud for the Token, TPControl will retrieve relevant information. If no Settings or UI information has been configured in TPCloud, you will need to manually configure Settings and UI file information. Contact your AMX integrator for more details.
  • You have completed migration to a new device.


If you do NOT have access to the TPCloud account that the Token is associated with, follow Part B.



Option B:

The original device is no longer registered

or

When you no longer have the original registered device

or

You do not have access to the TPCloud account that the Token is associated with

  • Turn on the 'Token Registration' option available within Settings for TPControl
  • Exit Settings and return to TPControl, and the Token Registration dialog will appear
  • Enter the TPC User ID (Email) and Token relevant for the device, and press SUBMIT
  • If/When prompted if you would like to register this device, press SUBMIT again

NOTE: If prompted that the Token needs to be Deauthorized, you will need to follow the Deauthorize by request option discussed see below.

  • If Settings and UI file information has been configured and enabled in TPCloud for the Token by the AMX Integrator, now that the device has been registered to the Token, you can enable the TPCloud update option in Settings for TPControl to retrieve relevant information. Contact your AMX integrator for more details.
    If no Settings or UI information has been configured in TPCloud, you will need to manually configure Settings and UI file information. Contact your AMX integrator for more details.
  • You have completed migration to a new device.



Deauthorize by request

  • Using the TPC User ID / Email account credentials that the Token is associated with, log in to TPCloud. If you do not have access, contact your AMX integrator.
  • Go to 'TPCloud -> Tokens -> (Token value) -> Deauthorize’ and select the ‘Deauthorize by Request' option
  • Enter the details and submit your request.
  • Requests are typically processed within the hour and you will be emailed a response from support@touchpanelcontrol.com. If you do not receive a response, check your Junk/Spam folder.
    Upon approval, the Token will be ready to be registered with the new device.
    NOTE: If timing is critical, you can at any time use the TRY links available on our Products pages to get devices up and running immediately. Post deauthorization approval, register the device either via the Token Registration method (see above) or via the TPCloud PIN method.


For more details on deauthorization methods, registering devices and TPCloud, please see the Downloads section of our website or refer to 'TPTransfer -> Documentation -> (iOS/Android/Windows) Setup guide'.